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Booking Terms and Conditions

Last Updated 18/10/2024

Before making a booking request, please ensure you understand and are in agreement with our General Terms and Conditions, our Cancellation Policy, and our Booking Terms and Conditions set out below. This will enable us to ensure all our Guest clients have the best holiday possible and are protected. By booking with alittleholidayheaven, you are agreeing in full to these terms and conditions.

Your Holiday Contract;

When you make a booking as Party Leader you guarantee that you have the authority to accept and do accept on behalf of your party these terms and conditions. You must be at least 18 years old to make a booking with us. Your contract with alittleholidayheaven is made once your booking has been confirmed. Your contract with us will be governed by Spanish Law and is subject to the jurisdiction of the Spanish Courts at all times

Your Personal Details;

The names of all occupants of the rental property must be given by the Party Leader prior to the arrival date. No person, other than those whose details are provided, shall occupy the property during the holiday rental period.
In line with Spanish law, we require information from your ID, and in some cases a colour photocopy of passports, for guests staying at the property. As alittleholidayheaven is not the owner of the apartment or villa booked it reserves the right to provide personal details of the Party Leader and party members at its sole discretion to the Owner of the property booked, if requested by them.

Paying For Your Holiday;

When you request to book instantly with alittleholidayheaven, we will send you a full booking confirmation on receipt of your funds. The Booking amount will be 100% of the total holiday price (damage deposit is not included in this price, please read “damage deposit” in these Terms and Conditions)

Full Booking Confirmation;

With full booking confirmation comes check-in details and property directions and address.
Guaranteed entry time is 4 pm on the day of your arrival and standard departure time is 10 am on the day of your departure (this can be flexible with prior discussion or on request for later departure during your stay). Please check your confirmation, final itinerary and all other documents you receive from us immediately on receipt. You must contact us immediately if any information appears to be incorrect as it may not be possible to make changes later. We are responsible for providing the holiday we have confirmed to you but it is your responsibility to ensure your booking details are correct.

Changes to your Booking;

If one of your party withdraws from the holiday, someone else can take their place providing they satisfy the conditions of the original booking, and their ID details are provided before arrival.

If You Cancel Your Holiday;

To cancel the entire holiday, the Party Leader must email us directly. Cancellation and the terms of our Cancellation Policy take effect on the date we receive and acknowledge your email. If we do not acknowledge the email it may indicate that we have not received it, and should therefore be sent again.

Your Accommodation;

This is reserved exclusively for the people named by the Party Leader and no other persons are permitted to stay at the accommodation unless this has been agreed with us in writing and appropriate payments made (if applicable).

The price to the Guest client for the rental period of the agreed property shall include:

  • Cleaning of property prior to arrival.
  • Full set of clean linen and towels per named Guest client
  • Utilities (electricity, gas and water charges).
  • Pool cleaning
    The price to the Guest client for the rental period of the agreed property shall NOT include:
  • Flights
  • Car hire
  • Airport transfers (unless requested and arranged in advance)
  • Travel insurance
  • Beach towels (unless stated in the property description)

Late Arrival Times to your Property;

Please note that we provide a meet and greet service, any time day or night, so we need to know your approximate time of arrival in advance of your arrival date. You must have a functioning mobile phone to hand on the day of arrival. If there are any delays to your journey, for example a flight delay, you should notify us as soon as possible even on the day or evening of your arrival, so that we are able to reschedule a representative to meet you with the keys. Failure to do so may result in a further delay in you gaining access to your booked accommodation.

Damage Deposit;

Guests are requested to pay an agreed €300 cash refundable damage deposit to our representatives at check-in. This will be re-paid in full on the day of departure, minus any deductions if applicable.

Reasons for partial or full charge from your damage deposit (non-refunding) are:

  • Smell damage to the apartment from smoking which is strictly not permitted in any of our properties
  • Excessive cleaning required to the property – you should ensure the property is kept reasonably tidy and that all rubbish is removed before you depart (not a job for the cleaners).
  • Damages or losses to contents or building of the property and/or community.
  • New locks being installed as a result of sets of keys to main access doors being lost by Guest client.
  • Loss or damage to garage door, air conditioning, swimming pool, cinema screen, projector, or TV remotes if supplied during your stay.
  • Damages, stains and marks on bed linen, soft furnishings and towels from sun cream, fake tan and similar products. Replacement items would be charged from your damage deposit.
    alittleholidayheaven reserves the right to deduct any charges from the damage deposit.

Holiday insurance;

Holiday insurance is the sole responsibility of each individual party member. alittleholidayheavenaccepts no liability for loss, damage, personal injury or the cost of medical or other treatment whilst staying in our properties as they are privately owned holiday rental homes, in residential communities, which often have no security drills in place nor staff on hand to take charge in emergencies. alittleholidayheaven are not responsible for any of the above in the case of fire, flood or other accidents that occur in the property during the guests stay.
Please note that you are staying in a Privately Owned property, not a Hotel. There are no staff on hand in the building to assist if you have any issues and there are no “security drills” in place if there is an emergency such as a fire or flood. alittleholidayheaven take no responsibility for damage or injury caused by these kinds of emergencies, as you are staying in a “home” and not a “hotel”. Common sense is expected to prevail in the event of an emergency, but of course, alittleholidayheaven are always on hand if you must call us in the event of an extreme emergency.
For this reason you are also expected to take out your own personal travel holiday insurance which covers you in the event of any accident or incident where you require financial help, or emergency services here in Spain.

Our liability to you;

alittleholidayheaven and/or the Property Owner are not liable for loss, damage, injury or death caused by an event or circumstances beyond its reasonable control including, without limitation, acts of God/Mother Nature, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers. alittleholidayheaven and/or the Property Owner will not accept liability if known illness, injury or other health issues of any guests permitted to stay in our properties are not brought to our attention prior to your booking.
alittleholidayheaven liability shall not in any event exceed the total holiday price.

Accuracy;

All information contained within our website has been compiled from up-to date information, which we amend as frequently as possible with any changes. However there may be occasions when the advertised property is not as advertised, due to modification. Such situations may be due to local circumstances, necessity for maintenance, water shortages, unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond our control. If we are advised of this we will notify you as soon as possible, but we cannot be held liable for circumstances beyond our control. It is also important to remember that depending on the season, some restaurants, communal pools, do not operate at all times.

Building Works;

From time to time, building work and the associated noise is unavoidable. We do not control such work and we do not receive advance notification of when such work will commence. We will notify you as soon as we are made aware of any building work that may affect your holiday. However we will not offer compensation.
The Property Owner shall not be in any way responsible for any noise or disturbance originating beyond the boundaries of the property from other people on Holiday or possibly doing repair work.

If You Have A Complaint;

If you have cause for complaint whilst on holiday, this must be brought to our attention immediately so that action can be taken to rectify the problem. Unless there is a valid reason why you failed to report your complaint, alittleholidayheaven will not consider themselves to be liable for those complaints.
A Member of alittleholidayheaven can be contacted at most times of the day and night. If the phone is not answered straight away, we may be dealing with another emergency. It is therefore important to leave a message in the case of an emergency and you will be called back as soon as the message is retrieved. DO NOT SEND A WHATSAPP OR SMS MESSAGE IN CASE OF EMERGENCY. CALL USING A PHONE CALL ONLY.
Should alittleholidayheaven be unable to resolve the matter within a reasonable timeframe, details of the complaint must be notified to alittleholidayheaven in writing within 7 days of the end of your holiday. Notification of any complaints received outside this period cannot be considered. If you do not tell us about your complaint promptly, it may be difficult to investigate your complaint thoroughly and solve any issues or grievances you, our valued guests, may have.

Behaviour;

Please note residential and community rules must be observed and respected at all times. alittleholidayheaven can end your stay at your accommodation if your behaviour, or that of any party member staying at the property, is likely in our opinion to cause distress, damage, danger to or excessive irritation to our other guests, residents, community administrators, employees, accommodation, property owners or anyone else including if official complaints are received from the Ayuntamiento (town hall) or police (national or local). In these circumstances alittleholidayheaven reserve the right to refuse to complete your holiday accommodation arrangements and will not be liable for any refund, compensation or any other costs you have to pay. alittleholidayheaven cannot accept responsibility for the behaviour of others in and around your accommodation. Adults must supervise children at all times and are responsible for not leaving any children (under age 18) unsupervised in or around any of our properties.

Rubbish and Waste removal;

Please note you are responsible for removal of rubbish and waste from the property you stay in. This is due to health and safety reasons, as well as that we do not consider it a job for our cleaners. If you are unsure where the bins are near to your property, please contact the office. Rubbish should be removed daily.

Swimming Pools;

Children under 18 must not use the swimming pool without adult supervision. Please check the pool is open for your booked dates, most pools are only open in the summer months.
alittleholidayheaven and/or the Property Owner cannot be held responsible if the swimming pool in a community or private resistance is closed for any reason due to safety or maintenance. During Low/Mid Seasons it is normal for most pools to be closed for the winter.

Pets;

Unless otherwise advised, pets and animals are not permitted in any of our properties, unless otherwise agreed with management prior to your reservation.

Access;

The property owner, their representative and/or alittleholidayheaven must be permitted to enter the property at all reasonable times upon giving 24 hour notice to inspect the property or contents, carry out necessary repairs to the property or should there be a valid reason to do so.

WiFi;

Our properties offer various options for WiFi. Please note that in some areas, especially in the peak season, WiFi internet connections may be slow or very slow at times.

Accommodation Courtesy;

While you are on holiday we ask that you respect the condition of the accommodation and ensure that standards are maintained. You are on holiday and are not expected to clean the accommodation but you are required to remove any stains, remove your personal rubbish and waste and replace items damaged by party members and also maintain a respectable level of cleanliness to avoid health hazards and excessive cleaning after you depart. Please remember, this is an owner’s property and should be treated with respect.